Refund & Cancellation Policy

Billing Terms & 5-Day Guarantee Overview

Last Updated: October 2026

1. General Policy

Thank you for using SMC Pro AI. We want you to have a great learning experience on our platform. Because our software gives instant access to digital tools and AI server power, sales are normally final once you use the tools.

2. 5-Day Unused Refund Guarantee

We offer a 5-day unused refund guarantee on initial subscriptions. If you subscribe to a paid plan and do not use any Pro AI features within the first 5 days, you can get a full refund. To request this refund, email us at support@smcproai.com within 5 days of your first payment. We will check your usage logs. If you did not use the AI tools, we will refund your original payment method. If you have already uploaded charts or used the AI chat, you have used server power and cannot get a refund under this guarantee.

3. Subscription Renewals and Cancellations

Subscriptions renew at the end of each billing cycle. You can cancel your subscription renewal at any time in your dashboard. If you cancel, you will keep full access to Pro features until the end of your billing cycle. We do not provide prorated refunds.

4. Exceptional Circumstances

We can offer refunds for duplicate charges caused by technical bugs or extended outages. Contact our support team for quick review.

5. Chargebacks and Disputes

If you have a billing concern, please contact our support team first so we can fix it quickly for you.

6. Contact Information

For refund requests or billing help, please email our support team at support@smcproai.com.